Glive Privacy Policy

Effective Date: 23rd March 2025
Last Updated: 23rd March 2025

1. Introduction

Glive (“we”, “our”, or “us”) is a garage management application designed to help teams collaborate efficiently through role-based workflows.

We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile or web application (“Service”).

This policy is designed to comply with:

  • General Data Protection Regulation (GDPR)
  • Google Play User Data Policy
  • Apple App Store Review Guidelines

By using Glive, you agree to the practices described in this Privacy Policy.

2. Data Controller

Glive acts as the Data Controller for your personal data.

Contact:
Email: admin@instadriver.co

3. Information We Collect

a) Personal Information

We collect the following information when you create or are invited to an account:

  • Full name
  • Email address
  • Phone number

b) Garage/Business Information

We collect the following information when you create a garage:

  • Full name
  • Address

c) Account & Role Information

  • User role (Owner, Job Controller, Mechanic, Parts Manager)
  • Garage membership and permissions
  • Assigned tasks and job activity

d) Usage & Device Data

Collected automatically to improve the service:

  • Device type, OS version
  • App interactions and usage logs
  • IP address and approximate location (for security and analytics)

e) Optional Data

You may optionally provide additional information within the app (e.g., job notes, inventory details).

4. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

  • Contractual Necessity – to provide and operate the Service
  • Legitimate Interests – to improve performance, security, and usability
  • Consent – where required (e.g., notifications, analytics where applicable)
  • Legal Obligations – where processing is required by law

5. How We Use Your Information

We use your information to:

  • Create and manage user accounts
  • Enable role-based access and collaboration within garages
  • Assign, track, and manage jobs and inventory
  • Send service-related notifications (e.g., job updates)
  • Improve performance, reliability, and user experience
  • Detect, prevent, and address security issues or misuse

6. Data Sharing and Disclosure

We do not sell personal data.

We may share your data:

a) Within the App

  • With other members of your garage as required for functionality

b) Service Providers

  • Cloud hosting providers
  • Analytics services
  • Communication services

These providers are contractually obligated to protect your data.

c) Legal Requirements

We may disclose data if required to:

  • Comply with legal obligations
  • Protect rights, safety, or prevent fraud

7. International Data Transfers

Your data may be transferred and stored outside your country of residence. Where required, we ensure appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Secure data processing agreements

8. Data Retention

We retain your data only as long as necessary to:

  • Provide the Service
  • Fulfill legal obligations
  • Resolve disputes

When no longer needed, data is securely deleted or anonymized.

9. Your Rights (GDPR)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (“Right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, contact: admin@instadriver.co

10. Account Deletion

You may request deletion of your account at any time by:

  • Contacting support, or
  • Using in-app account deletion.

Upon deletion:

  • Your personal data will be removed or anonymized
  • Some data may be retained where legally required

11. Data Security

We implement appropriate technical and organizational measures including:

  • Encryption (at rest where applicable)
  • Authentication and access controls
  • Secure infrastructure

Despite this, no system is completely secure.

12. Children’s Privacy

Glive is not intended for individuals under the age of 13 (or applicable local minimum age). We do not knowin"v=spf1 include:zohomail.com ~all" gly collect personal data from children.

13. Third-Party Services

The app may use third-party services (e.g., analytics, crash reporting). These services may collect information in accordance with their own privacy policies.

14. App Store & Play Store Compliance

In line with platform requirements:

  • We only collect data necessary for core functionality
  • We clearly disclose data collection practices
  • We do not collect sensitive data without explicit consent
  • Users can request data deletion
  • Permissions requested by the app are relevant and justified

15. Changes to This Privacy Policy

We may update this policy periodically.

Changes will be:

  • Posted within the app
  • Updated with a new “Last Updated” date

Continued use of the Service indicates acceptance of updates.

16. Contact Us

For questions or requests regarding this Privacy Policy:

Email: admin@instadriver.co

17. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of Kenya, while respecting applicable international data protection regulations such as GDPR.